Shipping/Processing:
We support our customers with free shipping. Free shipping will be a permanent promotion for every order.
+ For domestic orders, each order over $10 will get free shipping fee.
+ For international orders, each order over $50 will get free shipping fee.
Generally, domestic orders take 2-3 business days, from when they are placed.
Where is my order?
Once an order is placed, we send order confirmations and shipping updates to the email address provided. You are also able to track your package with the tracking number provided.
How do I create an account on your website? How can I update my address or payment method?
You can create an account on our website by clicking “Sign Up” in the top right hand corner. Enter in the required information and click “Create Account”. Once an account is created, you can update your addresses under “View Address” or update your payment method under "Payment methods"
Do you have an order limit?
Feel free to order as many items as you'd like but please keep in mind that we only allow a maximum quantity of 2 units per product per order.
Cancellation Policy:
We want you to enjoy your items as soon as you can! We process orders quickly, once they are submitted. Because of this, we are unable to change or cancel an order once it is placed.
Please be sure to check your order before it is placed to make sure it is completely accurate!
Please also note, that our Face Mask subscription can only be cancelled before your order is processed. Thank you!
How can I return products?
We happily accept returns on all unused and unopened items!
Please contact us at pechebeautyvietnam@gmail.com about your return. Once we receive the returned items, your refund will be processed.
The item I wanted is out of stock - when will it be available again?
We generally aim to restock within a week’s time. Some products take longer to restock but please check back frequently, as we are updating our inventory often.
We do our best to be accommodating of all requests - so if you have any questions, please send us an email to pechebeautyvietnam@gmail.com and we’d be happy to help!